The Australian Consumer Law states that you have the right to a repair, refund or replacement if something you bought does not do what you expected it to do or the sales’ person or the manufacturer in the advertisements told you it would do.
The law also states that you have a right to cancel a service, such as a household repair or renovation under certain conditions if what was agreed to be done was not done.
Whether you are making a claim about what you have bought or the work that was done for you or by you, you need to keep in mind that conditions do apply.
Sometimes you may not be successful with your claim. For example, you might want the item replaced but the responsibility the manufacturer (or store has) has to you might only be to repair the item or the job you hired someone to do could not be finished because something happened that was outside everyone’s control.
The Australian Competition and Consumer Commission website is a helpful resource.